SHIPPING MADE TRANSPARENT
At JerseyCustom, we prioritize transparency in every step of your shopping journey, especially when it comes to shipping. Here’s a detailed breakdown of our shipping policy to keep you well-informed:
ESTIMATED TIME OF ARRIVAL: To provide you with a clear estimate of your order’s arrival, we break down the process into two crucial phases:
- Production Time: The period your order awaits production in the queue.
- Shipping Time: From the moment the package is handed over to the delivery company until it reaches your doorstep.
Additionally, if your order involves personalization or adjustments, our designers may take 2-5 days or more to create a complete art file, depending on the complexity.
EXPECTED DELIVERY TIMES: All items at JerseyCustom are made-to-order, ensuring the utmost quality for each unique piece. Processing orders occurs on business days (Monday through Friday, Pacific Standard Times), excluding holidays observed by the Post Office.
Processing Time:
- Apparel, Mug, Pillow, Blanket, Ornament: 2 – 5 business days
- Flag, Tote Bag, Canvas, Poster, Tumbler: 3 – 5 business days
- Graduation Stole, Candle Holder, Picture Frame: 8 – 10 business days
Delivery Time:
- United States: 5 – 10 business days
- Canada, Australia & Western Europe: 5 – 12 business days
- Rest Of The World: 7 – 14 business days
IMPORTANT NOTES:
- The timeframe mentioned above is applicable for U.S. orders with standard shipping methods (all in “business days”).
- While most orders are processed within the provided timeframe, individual cases may vary.
- Unforeseeable delivery bottlenecks with suppliers or delivery companies may lead to slight delays, and we sincerely apologize for any inconvenience caused.
- During peak seasons or holidays, orders may take longer to ship out.
- International orders may experience additional delays due to customs processes.
ORDER TRACKING:
- Once your order is shipped, a Tracking Number will be emailed to you.
- For U.S. orders, tracking data may take up to 7 days to show after processing.
- For international orders, tracking data may take up to 10 days to show after processing.
MISSING PACKAGES AND SUPPORT:
- If your package is missing, contact our Support Team at [email protected] for assistance.
- For U.S. orders, if not delivered after 30 days with tracking data showing, you can request a refund or reshipment.
- For international orders, if not delivered after 45 days with tracking data showing, we will replace or refund.
SHIPPING COSTS AND CUSTOMS:
- Shipping costs are calculated during Secure Checkout.
- International buyers are responsible for customs duties, taxes, and charges.
INCORRECT ADDRESS: Ensure accurate information at checkout, as we are not responsible for:
- Delays due to incorrect or missing delivery information.
- Orders delivered to the wrong address or returned to sender.
- Lost, stolen, or damaged parcels if redirected by the final mile carrier after leaving our warehouse.
JerseyCustom—where transparency and reliability define every shipment, ensuring your order arrives with precision and care.